All items are quality controlled and thoroughly checked for any faults before an order is dispatched to customers.
In the unlikely event a product is faulty, TINKA THE LABEL will gladly exchange, repair, or refund the item in accordance with the following:
-Return requests MUST be emailed to firstname.lastname@example.org within 7 days of the order being delivered (as indicated by its tracking number), notifying us of the fault.
-Return requests must also include your invoice number, shipping number, proof of purchase and clear photos of the fault(s).
-Items returned without prior authorization will be returned at the customer’s expense.
-Returns MUST be returned in their original TINKA THE LABEL signature gift packaging & secured in a protective mailing bag. Items not returned in its original packaging will incur a $5 fee.
-If the package does not reach us safely we will not be able to complete the return. To ensure it arrives safely at TINKA THE LABEL we recommend using a traceable delivery method and keeping a copy of your tracking number.
TINKA THE LABEL takes no responsibility for lost or damaged returns.
-TINKA THE LABEL will then assess the faulty item. If the item appears to be the fault of craftsmanship, we will gladly refund, exchange or repair the item.
-Any faults after this date will be considered natural wear and tear to which an exchange and/or refund does not apply and is subject to repair only.
-Please note only items that TINKA THE LABEL confirms to be faulty will be issued an exchange, repair or refund.
-If the item is found to be a fault of the customer, all associated costs will be the responsibility of the said person.
-Exchanges on faulty items can only be made for the exact item, subject to availability. Given the nature of the product, this option excludes jewellery under the UPCYCLED category, which is subject to repair only.
-Refunds are made only to the amount paid on the item (excludes costs of shipping), to the original payment method in which the order was made. Please allow up to 14 days of TINKA THE LABEL receiving and assessing the item for refunds to be processed.
-For refunds on purchases that received a gift with purchase, this item must be returned or the value of the item will be deducted from your refund.
-Shipping costs are non-refundable.
Tinka the Label reserves the right to refuse unreasonable repairs, returns, and exchanges.
If you have any questions regarding exchanges & returns, please email email@example.com