STOREWIDE SALE.

30% OFF.

USE CODEWORD

HOMEGIRL30

FREE SHIPPING.

AUSTRALIA ONLY.

AFTERPAY.

ENJOY NOW. PAY LATER.

RETURNS

GENERAL 
Please choose carefully before purchasing as we do not offer refunds or exchanges on purchases.
All sale items, sample sales, up-cycled jewellery & promotional gift sales are final sales.
Should you have a question about a product, please contact hello@tinkathelabel.com before making a purchase. 
 
IMPORTANT INFORMATION
  • Strictly no refunds or exchanges on sale items
  • Due to hygiene reasons, earrings cannot be returned or exchanged
  • If a package arrives damaged, please check the contents and notify your Postal Service immediately 

FAULTY

All items are quality controlled and thoroughly checked for any faults prior to item being dispatched to customers.
In the unlikely event a product is faulty, TINKA THE LABEL will gladly exchange, repair or refund the item in accordance with the following:
    • You must contact TINKA THE LABEL immediately on hello@tinkathelabel.com notifying us of the fault, along with your invoice number, proof of purchase and photos of the fault
    • Fault reports must be made within 30 days of purchase 
    • TINKA THE LABEL will happily exchange, refund or repair an item if notified within the first 30 days of purchase if it is proved to be a fault of craftsmanship. Any faults after this date will be considered natural wear and tear to which an exchange, refund or repair does not apply
    • Items must be returned in the original TINKA THE LABEL signature gift packaging and secured in a protective mailing bag
    • TINKA THE LABEL takes no responsibility for lost or damaged returns. To ensure it arrives safely at TINKA THE LABEL we recommend using a traceable delivery method and keeping a copy of your tracking number
    • TINKA THE LABEL will then assess the faulty item. If the item appears to be the fault of craftsmanship, we will gladly refund, exchange or repair the item
    • Please note only items that TINKA THE LABEL confirms to be faulty will be issued an exchange, repair or refund. TINKA THE LABEL has the right to refuse any refund
    • If the item is found to be a fault of the customer, all associated costs will be the responsibility of said person
    • Exchanges on faulty items can only be made for the exact item, subject to availability. Given the nature of the product, UPCYCLED jewellery can only be repaired and not exchanged for another item.
    • Refunds are made only to the amount paid on the item (excludes costs of shipping), to the original payment method in which the order was made. Please allow up to 14 days of TINKA THE LABEL receiving and assessing the item for refunds to be processed
    • For refunds on purchases that received a gift with purchase, this item must be returned or the value of the item will be deducted from your refund

      If you have any questions regarding your return, please contact hello@tinkathelabel.com