TERMS & CONDITIONS
Before submitting a purchase, please ensure you have carefully read the Terms & Conditions for online trading between TINKA THE LABEL and the user of this site.
By committing to a purchase, you agree to TINKA THE LABEL policies and trading, which may be updated at any time without prior notice.
You agree to use the site and social media accounts of TINKA THE LABEL in accordance with its terms and conditions, and will not use them for any unlawful activity.
We reserve the right to cancel orders due to administrative or systematic errors, including but not limited to description, pricing and inventory, ineligible use of promotional offers, unauthorized use of payment method, and any other errors found.
Promotional offers may be modified or cancelled at any time.
If you have any questions regarding our products, services or policies and procedures, please contact our friendly customer service team here
We accept Afterpay, Visa, Mastercard, PayPal, ShopifyPay, ApplePay, GooglePay and Gift Cards issued by TINKA THE LABEL as forms of payment. Customers are charged once order is submitted.
All items are quality controlled and thoroughly checked for any faults before an order is dispatched to customers.
In the unlikely event a product is faulty, TINKA THE LABEL will gladly exchange, repair, or refund the item in accordance with the following:
-Return requests MUST be emailed to firstname.lastname@example.org within 7 days of the order being delivered (as indicated by its tracking number), notifying us of the fault.
-Return requests must also include your invoice number, shipping number, proof of purchase and clear photos of the fault(s).
-Items returned without prior authorization will be returned at the customer’s expense.
-Returns MUST be returned in their original TINKA THE LABEL signature gift packaging & secured in a protective mailing bag. Items not returned in its original packaging will incur a $5 fee.
-If the package does not reach us safely we will not be able to complete the return. To ensure it arrives safely at TINKA THE LABEL we recommend using a traceable delivery method and keeping a copy of your tracking number.
TINKA THE LABEL takes no responsibility for lost or damaged returns.
-TINKA THE LABEL will then assess the faulty item. If the item appears to be the fault of craftsmanship, we will gladly refund, exchange or repair the item.
-Any faults after this date will be considered natural wear and tear to which an exchange and/or refund does not apply and is subject to repair only.
-Please note only items that TINKA THE LABEL confirms to be faulty will be issued an exchange, repair or refund.
-If the item is found to be a fault of the customer, all associated costs will be the responsibility of the said person.
-Exchanges on faulty items can only be made for the exact item, subject to availability. Given the nature of the product, this option excludes jewellery under the UPCYCLED category, which is subject to repair only.
-Refunds are made only to the amount paid on the item (excludes costs of shipping), to the original payment method in which the order was made. Please allow up to 14 days of TINKA THE LABEL receiving and assessing the item for refunds to be processed.
-For refunds on purchases that received a gift with purchase, this item must be returned or the value of the item will be deducted from your refund.
-Shipping costs are non-refundable.
Tinka the Label reserves the right to refuse unreasonable repairs, returns, and exchanges.
If you have any questions regarding exchanges & returns, please email email@example.com
All products come with a 90-day warranty and are subject to a free repair.
Our warranty policy covers faulty items caused by craftsmanship and does not cover damage caused by natural wear & tear and/or negligence.
Delicate items, including but not limited to glass, crystals, and gemstones that have been damaged, chipped, or broken are not covered under warranty.
All repair requests must be emailed to firstname.lastname@example.org with your name, description of the repair, purchase receipt, and a clear photo of the damage so we can assess.
-Repairs may take up to 6 weeks to complete.
-Repairs are FREE of charge upon proof of purchase and if purchased within 90 days.
-Jewellery that has been affected due to natural wear & tear and/or negligence is not eligible for a free repair.
-Repairs for items purchased after 90 days are subject to assessment. Repair fees will vary from case to case.
-Please note repairs are subject to the nature of the repair and availability of materials. Due to the nature of our up-cycled collection, these materials may not be available for repair.
-For the protection of your items, and to avoid further damage, please ensure your items are sent in their original packaging. If you no longer have its packaging, please ensure it is wrapped securely in protective packaging. -Your repaired items will be returned to you in the same packaging as received
-TINKA THE LABEL takes no responsibility for damage caused to items in transit.
-All repairs are subject to shipping charges.
DUE TO COVID-19, ORDERS ARE EXPERIENCING SHIPPING DELAYS.
"Due to the spread of COVID19, all parcels will no longer require a signature for delivery or collection".
Due to this, all orders are now sent via standard parcel post. You may choose to upgrade to Express Post or Signature On Delivery at time of checkout, but please be aware there are changes to these services. To read more about this, please visit Australia Post.
Please note changes to delivery services are occurring daily, so we highly recommend visiting Australia Post to get the most up to date information. Click here to read more.
Items are posted within 1-2 business days of payment clearing. A confirmation email is sent to the provided email address notifying you of its shipment. Please ensure you have entered your details correctly as orders cannot be redirected once shipped.
Please ensure you provide the correct shipping information, as once purchases have been dispatched, they are unable to be redirected.
We are unable to alter or cancel any orders upon being submitted.
Standard shipping rates are calculated by the weight of up to 500g.
Orders exceeding 500g will incur additional shipping costs depending on location.
Shipping is automatically calculated at checkout.
Prices are subject to Australia Post.
All items are securely packaged in TINKA THE LABEL signature gift set, complete with a keepsake jewellery pouch and gift box. Orders are shipped in mailers made from recycled materials and are photodegradable.
Please allow 3-5 business days for delivery of your order. Regional areas may take longer.
Please refer to Australia Post for more accurate delivery times.
All orders receive FREE standard shipping and include a unique tracking number. Customers may choose to upgrade their shipping to express post, signature on delivery, or express post & signature on delivery at the time of checkout for a small fee.
Please note that if signature on delivery is not selected, the customer agrees and acknowledges that the parcel may be left in a “safe place” at the discretion of Australia Post’s mailperson and will be marked as delivered by the provider. For the security of your item, we recommend adding signature on delivery to your order.
TINKA THE LABEL is NOT responsible for any loss or damages made to the parcel. If a package arrives damaged, please check the contents and notify Australia Post immediately.
All parcels are sent via Standard Delivery and include a unique tracking number for you to monitor your order.
Shipping rates and delivery times vary for each country. Shipping rates are calculated at the time of checkout. If your country is not listed, please contact us here
International customers are liable for all import duties, customs and local sales taxes levied by the country your order is shipped to. TINKA THE LABEL is legally required to declare the full value paid.
In the unlikely event you have received an item different to your order, or if you have not received your order in the approximate time frame provided, please email email@example.com so we can resolve this matter for you.
Our products are costume jewellery consisting of plated metals which will oxidise naturally overtime.
Always keep your jewellery stored in our TINKA THE LABEL gift pouch and keepsake box away from extreme heat, moisture & harsh lighting and ensure each piece is separated from the other to avoid tangling, rubbing or scratching from other jewels.
All of our products are handmade and may have slight variances, tool marks, uneven surfaces, colour variances and minor flaws. Due to differences in your computer monitor, colours and finishes may vary slightly from the actual product shown.
Our products consist of metal, beads, glass, semi-precious stones and chips, resin, and other embellishments, which may vary in colour, pattern and size. Please take this into consideration when purchasing from us.
If dropped, items may become chipped, loose, or break, so please treat them with care.
We take no responsibility for damage caused to the item from careless damage or natural wear & tear, and highly recommend following our Product Care guidelines to preserve its quality.
Our natural gemstones and crystals are all beautifully unique and will vary in size, shape and colour. Because of this, please note that your piece may not be the one as displayed in the photo, but still beautiful all the same.
Unfortunately, we cannot provide individual photos of each gemstone and crystal.
Our up-cycled jewellery is a unique pairing of modern day materials with vintage, antique and/or recycled components. Due to the nature of these individual items, we are unable to accurately specify the metals and/or materials of the repurposed components.
Gift cards purchased online will be emailed to the payee’s address nominated at checkout, which can then be forward to the gift recipient.
-Gift cards expire 12months from date of purchase.
-Gift cards are not eligible for purchase through any sales, promotions or discounts.
If you have any questions regarding our products, please contact us here
We put a lot of time and love into designing & making our products and get all giddy inside when it finds its home. We want to ensure you continue giving it the same treatment, so have provided a list of ways to treat & care for your jewellery & accessories. After all, everyone needs a little tender loving care.
Our products are costume jewellery and consist of plated and non-plated metals that will oxidise naturally over time.
When wearing Tinka The Label jewellery, please avoid lotions, essential oils, makeup, hairspray, perfumes, and direct contact with water. Personal care products can easily build up unwanted residue and cause the product to age prematurely.
-applying all personal care products first, and adding jewellery once dried/set.
-remove your jewellery when washing your hands and having a shower.
Chlorine, fresh & saltwater, cleaning products, or any type of chemical substance may cause discolouration or tarnishing of the product.
-removing jewellery before going to the gym, swimming, or conducting any cleaning or recreational activity.
For occasional cleaning, gently wipe the metal surface with a soft, dry cloth.
We do not recommend using treated cloths or other cleaners, as they are not formulated for costume jewellery and may damage the plating.
For items that consist of fabrics and similar materials, we suggest spot cleaning them with a small damp cloth.
Metals in your jewellery may oxisidise or tarnish when exposed to moisture, humidity, heat, and ocean air (salt). We highly recommend storing your jewellery in your Tinka The Label gift pouch and keepsake box and ensure each piece is separated from the other to avoid tangling, rubbing, or scratching from other jewels.
For more information on Product Information , please click here
All content and material provided on TINKA THE LABEL’s sites and social media accounts, is for personal use only. It cannot be duplicated, copied, published, distributed or manipulated in any way. All intellectual property, content and material provided, is owned by TINKA THE LABEL as defined in The Corporations Act 2001.
All materials, content, publications and designs are subject to copyright. TINKA THE LABEL prohibits the use of its designs, images and content without written consent.
TINKA THE LABEL does not supply any information of its customers to third parties.